Senior Relationship Manager / Business Development. Banking Partnerships

Senior Relationship Manager / Business Development. Banking Partnerships

Market leading FinTech Company

London

Introduction:

Reporting to the VP Banking, the Relationship Manager is responsible for managing strategic bank and PSP supplier partnerships in the UK and in time, across Europe. The role works closely with other functions across the business, including Sales, Product, Operations, Compliance, Strategy and Finance.

Job Description:

Relationship management:

• Build and maintain an excellent relationship with banks and PSPs at all levels
• Partner with various stakeholders across the business the ensure the smooth day to day running of bank relationships
• Manage the schedule of business reviews appropriate for each provider
• Develop account development plans in collaboration with banks and PSPs to maximize benefits for our customers, our business, and our partners
• Work with the Compliance team to fully understand the requirements from banks and PSPs, ensuring we are in line with their requirements, and complete audits and ongoing reviews in a timely manner
• Manage operational incidents and compliance queries from our bank partners, seeking to minimise friction for our clients, providers, and operational teams
• Work with other functions within the business to ensure our partners have a first-class experience whenever they interact with us

Contract Management:

• Manage the commercial relationship with the bank
• Ensure contracts are up to date and accurate, proactively managing renewals
• Continually review pricing and negotiate reductions where appropriate
• Review our volumes against bank invoices to ensure that these are accurate
• Review bank performance against SLAs
• Manage user access to accounts, ensuring that the correct people have timely access
• Identify opportunities and propose changes to contracts depending on product performance and negotiated fees

New Partner Implementation:

• Manage the handover from the New Bank Team of newly signed Bank partners
• Work with various stakeholders, especially in product and operations to bring new bank providers live as quickly as possible
• Map out the new bank provider onboarding journey, identify inefficiencies and blockages, and work with the relevant parties to resolve

Skills, knowledge & experience:

• Minimum 4 years in a related role within Banking / Fintech
• Demonstrated success in managing commercial relationships
• Understanding of the payment and/or banking space preferred
• Experience working in a rapidly changing and expanding organization preferred
• Develop and manage a strong connection and communication line between yourself and all relevant stakeholders in the wider business
• Have a full understanding of the company structure, shareholders, stakeholders, and the compliance process and procedures
• Undergraduate degree required